Higher Importance, Lower Satisfaction
Higher Importance, Higher Satisfaction
Economic development/new investment
Environmental monitoring and protection
Services for teh elderley
Coastal and beach management
River water quality
Cleanliness of streets
Waste and recycling
Parks, reserves and playgrounds
Lower Importance, Lower Satisfaction
Lower Importance, Higher Satisfaction
Development application processing
Youth facilities and activities
Sewage collection and treatment
5. Council is currently meeting expectations (i.e. where performance outweighs importance) across seven out of 26 services (council pool, online services, libraries, sewage collection and treatment, community halls, sporting facilities and water supply).
6. Relative to other Councils measured, NSC has performed better in relation to most infrastructure facilities rated with the exception of libraries. Furthermore, NSC was deemed significantly better than its peers in providing public toilets, community halls, clean streets, sewage and DAs. NSC was not as seen as effective as its peers in providing tourism marketing, youth facilities and services and waste and recycling.
7. Overall satisfaction towards Council demonstrated an upward movement in the proportion satisfied with Council since 2013 (51% in 2019 vs. 46% in 2016 and 38% in 2013) at the expense of those feeling dissatisfied (14% in 2019 vs. 20% in 2016 and 23% in 2013). This is mirrored in the upward climb of the mean satisfaction score.
8. Attracting new businesses and investment (23%) and roads (20%) were the top-mentioned priorities for Council resources.
9. Some 54% of respondents had contact with Council’s administration during the previous 12 months and satisfaction with Council’s handling increased on 2016 (from a mean satisfaction with handling score of 3.19 to 3.50 in 2019).
10. Almost half of those surveyed claimed to be aware that they could now access their rates online, a slight increase over time. A similar proportion indicated they would like to access their rates online.
11. Around half of those surveyed (46%) were aware that rates information could now be accessed online. And a similar proportion of ratepayers with computers claimed they were interested in accessing this information online.
12. Almost two-thirds would support a name change from Nambucca Shire Council to Nambucca Valley Council. Of the remainder, key concerns related to costs associated with the transition (65% of those opposed) and a preference for the original name over the proposed (32%).
13. Over two-thirds of respondents felt that the industrial and residential precincts on the western side of the new Freeway at Valla should continue to be referred to as Valla. One fifth (21%), preferred a new name be sought with an indigenous name being preferred by this group followed by Valla Rural, Boggy Creek or something incorporating Nambucca (such as Nambucca Heights).
14. Half of residents felt the increase of around 82 people per year was about right, 32% felt it was too little and 10% too much.
James Parker, QPR, B. Ec, Grad Cert Applied Science (Statistics), AMSRS
August 20th 2019