Flood Recovery Information

Resilience NSW is the lead disaster management agency for NSW, responsible for all aspects of disaster recovery. Resilience NSW have provided a key message document. You can download the latest local Factsheet from Resilience NSW on assistance from storms and floods (15 April 2021).

Storms and Floods Customer Care Service

The NSW Government has introduced an appointment-based customer care service to support people who have been affected by floods and storms. The service will ensure personalised flood recovery information is available in communities following the closure of temporary recovery centres.
NSW residents and businesses will be able to book an appointment with a Service NSW customer care specialist who will provide them with guidance on the flood recovery services and support available to them, or specialised urgent support where required.  
To book an appointment with a customer care specialist visit the storms and floods customer care website or call on 13 77 88.

Rural Recovery Support Service
The Rural Recovery Support Service is managed by the NSW Department of Primary Industries (DPI) and funded by Resilience NSW, to provide assistance to rural landholders and primary producers who have been impacted by the recent floods. DPI Recovery Workers are a single point of contact, providing information and referrals to support you on your recovery journey.

If you are a rural landholder or primary producer who has been impacted by the bushfires, and not sure where to go for information and assistance, please contact Joshua Foster Ph: 0417 467 436 or E: joshua.foster@dpi.nsw.gov.au  of the DPI Rural Recovery Support Service.

***NEW*** - Rural Landholders Grant – NSW Storms & Floods

The Australian and NSW Governments have announced an additional $400 million to support NSW communities affected by the February and March 2021 storms and floods and help them in the next stage of recovery. As part of this initiative, over $25 million has been committed to providing targeted assistance for rural landholders who do not qualify for existing programs to support the long-term recovery of impacted regions. Read the full media release here: $400m recovery funding package to provide continued support for disaster-affected NSW (FED).

To register your interest for this new program, complete this quick Registration of Interest form.

The NSW Rural Assistance Authority is working with Resilience NSW and the Commonwealth to finalise details of the program. 
Their page will be updated as information on the grant becomes available. Please check back to their page for program guidelines, eligibility criteria and details on how to apply.

Useful websites and factsheets:


Australian Government Assistance for NSW storms and floods

The Australian Government Disaster Recovery Payment (AGDRP) provides a one-off, non means tested payment of $1,000 for eligible adults and $400 for eligible children who have been seriously injured, lost their home or whose homes have been directly damaged, or the immediate family members of a person who has lost their life, as a direct result of the storms and floods. The Disaster Recovery Allowance (DRA) provides a short term income support for 13 weeks to assist individuals whose income has been affected as a direct result of the storms and floods.

Visit Services Australia at: www.servicesaustralia.gov.au/disaster to find out if you are eligible, or phone 180 22 66.

State Government Assistance for Storms and Floods in NSW

Under jointly funded Commonwealth-State Disaster Recovery Funding Arrangements (DRFA) the Disaster Relief Grant helps people to recover from the effects of a disaster and reestablish a basic standard of living. It is not provided to replace insurance or companesate for losses. You may be eligible for financial support if the following apply;

Phone 13 77 88 and ask about the Disaster Relief Grant administered by Resilience NSW. This is a NSW Government disaster assistance payment available at any time to eligible individuals or households.
Source: https://www.nsw.gov.au/resilience-nsw/disaster-relief-grant-for-individuals


For concessional loan or grant contact NSW Rural Assistance Authority on 1800 678 593.

Special Disaster Grants for Primary Producers

Last week the NSW and Australian Governments announced the availability of Special Disaster Grants (SDG) of up to $75,000 to support eligible primary producers impacted by the March 2021 storms and floods.
Eligible primary producers recovering from the devastating impacts of floods will receive vital support to help pay for immediate clean-up and repairs to infrastructure. These grants will soon be available through the NSW Rural Assistance Authority (RAA) to eligible flood-affected local government areas in NSW. Please visit the RAA’s Declared Natural Disasters webpage for a full list of eligible LGAs and the Special Disaster Grants – Floods webpage which will be updated as information becomes available.

NSW Land Registry Services

If you have been affected by the recent floods in NSW and would benefit from access to land and property information from the land titles register, please call our Contact Centre on 1300 396 076 (regional callers) or (02) 8776 3575 and we can discuss how best to assist you. NSW Land Registry Services will make title searches, replacement Certificates of Title and plan images free for property owners affected by flooding in NSW.

NSW Land Registry Services operates the land titles register on behalf of the NSW Government. This register holds essential information about properties across the state, including about ownership, restrictions on use, title boundaries, plans, and water access and use. Information held on this register is available for landowners to view through land and property information searches.

Insurance Council of Australia - Catastrophe Declaration

Under the Catastrophe declaration: ICA Catastrophe Declaration (PDF 160KB)


Livestock and Animal Welfare - Department of Primary Industries and Local Land Services

The DPI and LLS are providsing assistance to landholders and communities with animal welfare related issues resulting from the floods including;

Phone the Agricultural and Animal Services Hotline on 1800 814 647. Click to download the full Factsheet on animal welfare issues.

Rural Landholders


CropLife Australia’s agricultural stewardship subsidiary, Agsafe, provides a service to safely collect and dispose of these chemicals through the ChemClear program. For more information on ChemClear, visit www.chemclear.org.au

Rivers and beaches

Members of the community can assist the clean-up of their local area by reporting flood debris in local rivers and beaches to the Environment Line on 131 555 or info@epa.nsw.gov.au.

Mental Health Support

Recovery from disasters takes time and mental health supports will aid the long term recovery of our impacted communities.

Phone the NSW Mental Health Line at any time on 1800 011 511.

Also: You can download Recovering from floods - Australian Psychological Society

Help for Small Business

The Disaster Recovery Small Business Grant is designed to provide short-term targeted assistance for recovery activities, including safety inspections, repairs to premises and internal fittings, and replacement of stock to help the community return to business as usual. Small businesses can apply for up to $50,000 as they begin to rebuild and recover in the aftermath of the NSW storm and flood disaster. For eligibility criteria for this payment visit the Service NSW website or call Service NSW on 13 77 88

The NSW Small Business Commissioner has support services for small business owners who have suffered direct damage to their assets or loss of income following statewide flooding. For information on what supports are available visit: www.smallbusiness.nsw.gov.au or phone 1300 795 534

Telstra Disaster Assistance Package

Telstra customers can find out more about how to register for a Disaster Assistance Package, including additional data and bill relief, by visiting www.telstra.com/disasterassist

Australian Red Cross 

Red Cross Flood Grant, opened Thursday 15 April 2021.

Tax-deductible donations can be made to the Red Cross Disaster Response and Recovery Fund. Donate online at redcross.org.au/disasters or by calling 1800 RED CROSS.

St Vincent de Paul

Vinnies Flood Grant - This is a payment of up to $1,000 per household from the Vinnies NSW Flood Appeal funds for those significantly impacted by the floods.



Free Legal Help

For floods on the Mid North Coast call;
Mid North Coast Community Legal Centre  - (02) 6580 2111
Legal Aid Disaster Response Legal Services - 1800 801 529

Please Donate Responsibly

Unrequested donations hinder recovery efforts. Sorting through and distributing unrequested goods is time consuming and takes resources away from the recovery services needed by the community. In partnership with the NSW government, online non-profit GIVIT is managing donations for this recovery.

GIVIT’s website givit.org.au is an easy, quick and efficient way of donating directly to people in need without overwhelming charities on the ground. Charities and organisations supporting the people affected will be able to see what you have available and contact you when they know where it needs to go.